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VDP stop working after domain administrator password change.

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We recently changed domain administrator password and stop the domain administrator permission to the vCentre. Looks like now the VDP machine stop working.

The symptoms are: cannot access VDP via web, only ssh.

I looked trough the vdr-server.log and there are a lot of these errors:

2015-04-15 14:30:05,470 INFO  [com.emc.vdr.server.VDRServer$1]-server.ConnectionService: Trying to establish connection with vCenter.

2015-04-15 14:30:05,471 INFO  [com.emc.vdr.server.VDRServer$1]-server.VDRExternalServerAccessConfig: loading default values forcefully: true

2015-04-15 14:30:05,471 INFO  [com.emc.vdr.server.VDRServer$1]-server.VDRExternalServerAccessConfig: Get mc access...

2015-04-15 14:30:05,480 INFO  [com.emc.vdr.server.VDRServer$1]-service.AdapterUtils: MCS Web Services URL: https://hydra.ecom90.co.uk:9443/services/mcService  MCUserId="MCUser"  MCUserPswd="*****************************"

2015-04-15 14:30:05,492 INFO  [com.emc.vdr.server.VDRServer$1]-httpclient.HttpMethodDirector: I/O exception (java.net.ConnectException) caught when processing request: Connection refused

2015-04-15 14:30:05,492 INFO  [com.emc.vdr.server.VDRServer$1]-httpclient.HttpMethodDirector: Retrying request

2015-04-15 14:30:05,513 INFO  [com.emc.vdr.server.VDRServer$1]-httpclient.HttpMethodDirector: I/O exception (java.net.ConnectException) caught when processing request: Connection refused

2015-04-15 14:30:05,513 INFO  [com.emc.vdr.server.VDRServer$1]-httpclient.HttpMethodDirector: Retrying request

2015-04-15 14:30:05,514 INFO  [com.emc.vdr.server.VDRServer$1]-httpclient.HttpMethodDirector: I/O exception (java.net.ConnectException) caught when processing request: Connection refused

2015-04-15 14:30:05,514 INFO  [com.emc.vdr.server.VDRServer$1]-httpclient.HttpMethodDirector: Retrying request

2015-04-15 14:30:05,514 INFO  [com.emc.vdr.server.VDRServer$1]-http.HTTPSender: Unable to sendViaPost to url[https://hydra.ecom90.co.uk:9443/services/mcService?wsdl]

java.net.ConnectException: Connection refused

  at java.net.PlainSocketImpl.socketConnect(Native Method)

  at java.net.PlainSocketImpl.doConnect(Unknown Source)

  at java.net.PlainSocketImpl.connectToAddress(Unknown Source)

  at java.net.PlainSocketImpl.connect(Unknown Source)

  at java.net.SocksSocketImpl.connect(Unknown Source)

  at java.net.Socket.connect(Unknown Source)

  at com.sun.net.ssl.internal.ssl.SSLSocketImpl.connect(Unknown Source)

  at com.emc.avamar.mcsdk.adapter.service.TrustAllSSLProtocolSocketFactory.createSocket(TrustAllSSLProtocolSocketFactory.java:128)

  at org.apache.commons.httpclient.HttpConnection.open(HttpConnection.java:707)

  at org.apache.commons.httpclient.MultiThreadedHttpConnectionManager$HttpConnectionAdapter.open(MultiThreadedHttpConnectionManager.java:1361)

  at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:387)

  at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171)

  at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)

  at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:346)

  at org.apache.axis2.transport.http.AbstractHTTPSender.executeMethod(AbstractHTTPSender.java:542)

  at org.apache.axis2.transport.http.HTTPSender.sendViaPost(HTTPSender.java:199)

  at org.apache.axis2.transport.http.HTTPSender.send(HTTPSender.java:76)

  at org.apache.axis2.transport.http.CommonsHTTPTransportSender.writeMessageWithCommons(CommonsHTTPTransportSender.java:400)

  at org.apache.axis2.transport.http.CommonsHTTPTransportSender.invoke(CommonsHTTPTransportSender.java:225)

  at org.apache.axis2.engine.AxisEngine.send(AxisEngine.java:435)

  at org.apache.axis2.description.OutInAxisOperationClient.send(OutInAxisOperation.java:402)

  at org.apache.axis2.description.OutInAxisOperationClient.executeImpl(OutInAxisOperation.java:229)

  at org.apache.axis2.client.OperationClient.execute(OperationClient.java:165)

  at com.avamar.mc.sdk.client.McServiceStub.login(McServiceStub.java:5084)

  at com.avamar.mc.sdk.client.McServiceClient.login(McServiceClient.java:119)

  at com.avamar.mc.sdk.client.McServiceClient.connect(McServiceClient.java:105)

  at com.emc.avamar.mcsdk.adapter.service.ServiceInstance.connect(ServiceInstance.java:313)

  at com.emc.avamar.mcsdk.adapter.service.ServiceInstance.<init>(ServiceInstance.java:225)

  at com.emc.avamar.mcsdk.adapter.service.ServiceInstance.<init>(ServiceInstance.java:187)

  at com.emc.vdr.server.VDRExternalServerAccessConfig.getFromAdapterDefault(VDRExternalServerAccessConfig.java:67)

  at com.emc.vdr.server.VDRExternalServerAccessConfig.getFromPropsDefault(VDRExternalServerAccessConfig.java:126)

  at com.emc.vdr.server.ConnectionService.run(ConnectionService.java:40)

  at java.lang.Thread.run(Unknown Source)

2015-04-15 14:30:05,514 ERROR [com.emc.vdr.server.VDRServer$1]-service.AdapterUtils: ServiceInstance failed to establish connection

org.apache.axis2.AxisFault: Connection refused

  at org.apache.axis2.AxisFault.makeFault(AxisFault.java:430)

  at org.apache.axis2.transport.http.HTTPSender.sendViaPost(HTTPSender.java:203)

  at org.apache.axis2.transport.http.HTTPSender.send(HTTPSender.java:76)

  at org.apache.axis2.transport.http.CommonsHTTPTransportSender.writeMessageWithCommons(CommonsHTTPTransportSender.java:400)

  at org.apache.axis2.transport.http.CommonsHTTPTransportSender.invoke(CommonsHTTPTransportSender.java:225)

  at org.apache.axis2.engine.AxisEngine.send(AxisEngine.java:435)

  at org.apache.axis2.description.OutInAxisOperationClient.send(OutInAxisOperation.java:402)

  at org.apache.axis2.description.OutInAxisOperationClient.executeImpl(OutInAxisOperation.java:229)

  at org.apache.axis2.client.OperationClient.execute(OperationClient.java:165)

  at com.avamar.mc.sdk.client.McServiceStub.login(McServiceStub.java:5084)

  at com.avamar.mc.sdk.client.McServiceClient.login(McServiceClient.java:119)

  at com.avamar.mc.sdk.client.McServiceClient.connect(McServiceClient.java:105)

  at com.emc.avamar.mcsdk.adapter.service.ServiceInstance.connect(ServiceInstance.java:313)

  at com.emc.avamar.mcsdk.adapter.service.ServiceInstance.<init>(ServiceInstance.java:225)

  at com.emc.avamar.mcsdk.adapter.service.ServiceInstance.<init>(ServiceInstance.java:187)

  at com.emc.vdr.server.VDRExternalServerAccessConfig.getFromAdapterDefault(VDRExternalServerAccessConfig.java:67)

  at com.emc.vdr.server.VDRExternalServerAccessConfig.getFromPropsDefault(VDRExternalServerAccessConfig.java:126)

  at com.emc.vdr.server.ConnectionService.run(ConnectionService.java:40)

  at java.lang.Thread.run(Unknown Source)

Caused by: java.net.ConnectException: Connection refused

  at java.net.PlainSocketImpl.socketConnect(Native Method)

  at java.net.PlainSocketImpl.doConnect(Unknown Source)

  at java.net.PlainSocketImpl.connectToAddress(Unknown Source)

  at java.net.PlainSocketImpl.connect(Unknown Source)

  at java.net.SocksSocketImpl.connect(Unknown Source)

  at java.net.Socket.connect(Unknown Source)

  at com.sun.net.ssl.internal.ssl.SSLSocketImpl.connect(Unknown Source)

  at com.emc.avamar.mcsdk.adapter.service.TrustAllSSLProtocolSocketFactory.createSocket(TrustAllSSLProtocolSocketFactory.java:128)

  at org.apache.commons.httpclient.HttpConnection.open(HttpConnection.java:707)

  at org.apache.commons.httpclient.MultiThreadedHttpConnectionManager$HttpConnectionAdapter.open(MultiThreadedHttpConnectionManager.java:1361)

  at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:387)

  at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171)

  at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)

  at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:346)

  at org.apache.axis2.transport.http.AbstractHTTPSender.executeMethod(AbstractHTTPSender.java:542)

  at org.apache.axis2.transport.http.HTTPSender.sendViaPost(HTTPSender.java:199)

  ... 17 more

2015-04-15 14:30:05,515 ERROR [com.emc.vdr.server.VDRServer$1]-service.AdapterUtils: ServiceInstance failed to obtain domain "/"

java.lang.NullPointerException

  at com.emc.avamar.mcsdk.adapter.service.ServiceInstance.getDomain(ServiceInstance.java:496)

  at com.emc.avamar.mcsdk.adapter.service.ServiceInstance.getRootDomain(ServiceInstance.java:462)

  at com.emc.vdr.server.VDRServer.getVCenterClient(VDRServer.java:402)

  at com.emc.vdr.server.VDRExternalServerAccessConfig.getFromAdapterDefault(VDRExternalServerAccessConfig.java:86)

  at com.emc.vdr.server.VDRExternalServerAccessConfig.getFromPropsDefault(VDRExternalServerAccessConfig.java:126)

  at com.emc.vdr.server.ConnectionService.run(ConnectionService.java:40)

  at java.lang.Thread.run(Unknown Source)

2015-04-15 14:30:05,515 ERROR [com.emc.vdr.server.VDRServer$1]-server.VDRServer: VDRServer.getVCenterClient cannot obtain VCenterClient

java.lang.NullPointerException

  at com.emc.vdr.server.VDRServer.getVCenterClient(VDRServer.java:403)

  at com.emc.vdr.server.VDRExternalServerAccessConfig.getFromAdapterDefault(VDRExternalServerAccessConfig.java:86)

  at com.emc.vdr.server.VDRExternalServerAccessConfig.getFromPropsDefault(VDRExternalServerAccessConfig.java:126)

  at com.emc.vdr.server.ConnectionService.run(ConnectionService.java:40)

  at java.lang.Thread.run(Unknown Source)

2015-04-15 14:30:05,515 ERROR [com.emc.vdr.server.VDRServer$1]-server.VDRExternalServerAccessConfig: Unable to fetch the vCenter credential from web service: null

2015-04-15 14:30:05,515 ERROR [com.emc.vdr.server.VDRServer$1]-server.ConnectionService: Unable to get the vi access: no protocol:

2015-04-15 14:30:05,515 INFO  [com.emc.vdr.server.VDRServer$1]-server.ConnectionService: Retry after 5 seconds ...

 

In a desperate attempt I created a new VDP machine and got the same symptoms

I tried the dpnctl start all but it errors (see attached file).

Those machine worked until few days ago and now they gone!

 

Does anyone know how to resolve these issue?

 

Thanks in advance.

 

Rob

 

P.S.

I am using vCenter 5.1 VDP 5.1


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